Your Privacy MattersAt Avela

We're committed to protecting your personal information with transparency and care. Learn how we safeguard your data while providing secure salary advance services.

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Our Commitment to Your Privacy

Avela is committed to protecting the privacy and personal data of our users and partners. This Privacy Policy outlines how we collect, use, store, and disclose information from users across our platforms, including our website, mobile application, and USSD.

By using any of our platforms, you agree to the terms of this policy and the practices described.

Personal Identification Information

Full name, email address, phone number
Employment details (e.g. employer name, salary, work schedule)
Financial information (e.g. bank account details for wage access)
You may choose to withhold certain information, but this may limit access to some features or services.

Non-Personal Information

Device type, browser name, operating system
IP address, geolocation, usage patterns and session data
This helps us improve performance, security, and user experience.

Legal Basis for Processing

Consent: For marketing, optional features, and third-party sharing
Contractual Necessity: To deliver our Earned Wage Access and related services
Legitimate Interest: For fraud prevention, analytics, and service improvement
Legal Obligation: To comply with financial and data protection laws

How We Protect Your Information

End-to-end encryption for all data
Secure cloud infrastructure with regular audits
Role-based access controls
Regular penetration testing
Appropriate data collection, storage and processing practices

Data Sharing

We do not sell or rent your personal data
Trusted financial institutions who partner with Avela to deliver services
Employers (only relevant employment data)
Third-party service providers (e.g. cloud hosting, analytics, communications)
Regulators or authorities when legally required

Your Rights

Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to processing or request restriction
Data portability (where applicable)
Lodge a complaint with the relevant authority

Data Retention

Personal data retained only as long as necessary for service delivery
Retention periods defined by regulatory obligations
Legal compliance requirements
User requests handling

Questions About Your Privacy?

Our privacy team is here to help. Contact us with any questions about how we handle your personal information.

business@avela.co.ke

Phone

020 311 4188

Download Full Policy Document

Our Commitment to Your Privacy

By using any of our platforms, you agree to the terms of this policy and the practices described.